SOFTSWISS Dominates with Four Awards at EiGE 2024
SOFTSWISS, a leader in the iGaming technology sector, has celebrated a momentous achievement at the European iGaming Excellence (EiGE) Awards 2024. Hosted in Warsaw, this prestigious event was part of the European iGaming Congress and attracted top professionals from the industry. SOFTSWISS excelled by securing four major awards, cementing its position as a formidable entity in the iGaming market. The company was acclaimed for its outstanding contributions in several categories, garnering accolades for Best Customer Service, Innovation in iGaming Technology, iGaming Leader of the Year, and iGaming Influencer of the Year. These triumphs underscore SOFTSWISS's unwavering commitment to delivering superior service and pioneering innovation.
Dedication to Customer Service and Technological Innovation
Central to SOFTSWISS's philosophy is their 'player-first' approach, which manifests in their robust responsible gambling measures. Boasting an impressive 83% customer satisfaction rate, they were awarded Best Customer Service for the second year in a row. This recognition speaks volumes of the company's dedication to ensuring a safe gaming environment and its steadfast efforts in maintaining fraud protection initiatives. Their commitment to cutting-edge solutions was acknowledged with the Innovation in iGaming Technology award.
A highlight of SOFTSWISS's innovative offerings includes unique Sportsbook bonuses and a sophisticated risk-scoring tool aimed at promoting responsible gambling. They also conduct network jackpot campaigns that have shown remarkable success, notably enhancing the average Bet Sum by 150% following a jackpot win just one week prior. Founder Ivan Montik's visionary leadership played a crucial role in SOFTSWISS's success, earning him the iGaming Leader of the Year distinction. Celebrating the company's anniversary in 2024, Montik spearheaded expansions into new markets and sectors within online entertainment. His strategic initiatives included notable acquisitions, partnerships, and hiring distinguished figures such as former F1 driver Rubens Barrichello as Non-Executive Director for LatAm. Consequently, SOFTSWISS now boasts one of the most comprehensive game portfolios in the industry.
Marketing Achievements and Leadership Recognition
SOFTSWISS also made a mark in marketing, with Chief Marketing Officer Valentina Bagniya receiving the iGaming Influencer of the Year award. Bagniya has been instrumental in reshaping marketing strategies within the sector, leading her team to win accolades for their groundbreaking campaigns. This endeavor also led to SOFTSWISS being named Brand Idol of the Year in 2023. Over the past few years, under Bagniya's leadership, SOFTSWISS has enjoyed a fivefold increase in brand awareness, becoming a media darling in the iGaming industry. Reflecting on the company's accomplishments, Bagniya remarked, “Every single win or milestone reflects the harmonized work of the talented team and wise leaders. These accolades are our mutual triumph. I want to express my heartfelt gratitude to the industry experts who voted for our company and to SOFTSWISS professionals whose hard work made these achievements possible. This industry recognition will definitely fuel our inspiration to change iGaming for the better.”
SOFTSWISS's extraordinary success at the EiGE Awards 2024 showcases its dedication to excellence in customer experience, innovation, leadership, and marketing within the iGaming realm.
Source: 'SOFTSWISS Celebrates Success at the European iGaming Excellence Awards 2024, lcb.org, October 18, 2024.
