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Wild Casino is a US-facing site that has a license to operate from Panama. They are a part of the BetOnline group of casinos, and they've been running since 2017. While there's a lot that may seem shady about this site, they are operated by a company that's known for paying out when they are supposed to, so they're probably a viable option for US players. With that having been said, international players will have plenty of reasons to find somewhere else to play, as we'll detail down below.
First off, this casino uses software provided by Nucleus Gaming. This seems to be some kind of arm of BetSoft since they offer all BetSoft games with different titles. For example, "Fire and Steel" has become "Blade of the Abyss." We're not really sure what the deal is here because there are some small changes in things like some of the payouts and how the graphics are arranged. Some characters in the games even have different colors of hair than their BetSoft originals, so it's not particularly clear what's going on with this.
With that having been said, the games are of a high quality, and the software is set up to make it easy to play from any type of computer or mobile device. For desktop players, this includes Linux, Windows and Mac, and for mobile fans, this includes Android, iOS and Blackberry, in addition to other types of smartphones and tablets. It's a particularly flexible software package, and though it's unclear what the connection is to BetSoft here through the Nucleus Gaming name, their titles are of a high quality regardless.
Online Slot Selection
A good selection of high-end slots can be found here, particularly with games that have 3D graphics. They cover plenty of themes from medieval knights to the mafia. Most of their titles seem to have a low or medium volatility, and they seem to shy away from titles that will have huge swings. It's an interesting approach since many players tend to prefer games with a higher level of volatility, but regardless, their slot selection as a whole is pretty solid. You won't have to worry about running out of games to play any time soon after signing up for sure.
Table Game Offering
On the table game front, there are around eight different types of blackjack, six different styles of table poker and around a dozen variations of video poker to pick from. This is on top of a good selection of roulette, Baccarat, craps and other traditional table games. Their is a live dealer section as well, and they run games like roulette, Baccarat and blackjack in real time over high-definition video feeds with fun dealers who you can chat with while you play. It's just like being in a brick-and-mortar game without having to worry about all of the disadvantages like paying for parking.
Banking and Cashier
Here's where things get a little hairy.
First off, their license in Panama combined with only having opened their doors to players in 2017 combine to paint a picture that's not so clear about whether they can be trusted. However, they are under the BetOnline umbrella, which is a company that has proven themselves to pay out reliably to players. Between those pieces of information, you'll just have to decide for yourself if you want to try your luck here if you're a US player. If you're not from the US, we strongly recommend you play somewhere else with a stronger license that offers BetSoft games, since they are virtually the same as what's offered here.
In terms of banking options, they seem to have more cryptocurrencies than most with bitcoin, litecoin and ethereum all available. This is on top of MasterCard, Visa and bank transfers. The lack of electronic wallet options is a downside for sure.
Customer Service and Support
The only support option available from this site is email. While it's available 24/7/365, it leaves a lot left to be desired. We would prefer if they had live chat or telephone options so that someone could be contacted right away if players have an issue, but unfortunately, that is not the case here. This is definitely a disadvantage for players.
We have a negative impression of this site overall. The Panama license isn't convincing anybody, and the questions surrounding Nucleus Gaming aren't inspiring a ton of confidence either. While Wild Casino is under the BetOnline banner, that alone is not enough to convince us that non-US players should put their money here, especially with the lack of banking options and the lack of non-email options for contacting customer service.
If you're a US player, things are a little different because you have a fairly limited selection of casinos to pick from online. Even with that, we'd probably recommend you find another site that accepts Americans that also has BetSoft games instead of playing here because there are just too many unanswered questions about what's going on at this particular site.