LadyLucks Review

8.1 / 10

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Operating since 2004, LadyLuck's Casino is known for being focused exclusively on the mobile market. They have an atypical niche that's allowed them to become one of the most popular mobile casinos in the United Kingdom. While their mobile-only approach will turn off some players who only want to play via desktop, their license from the UK Gambling Commission combined with their good history in the business makes them a trustworthy choice for everyone else.


There are five main providers of software here. Merkur Gaming, Habanero Systems, Spielo G2, WagerWorks (an online branch of International Game Technology) and the Probability software are all used here. Since this is a mobile-specific online casino, you'll need a smartphone, tablet or other mobile device to connect and get started. However, they have two separate platforms that players need to know about.

First off is the web-based platform that any mobile device can connect to as long as you have an Internet browser and a connection. The point of this platform is to offer up a very flexible option that allows people with all different types of phones and tablets to be able to log in and play. Everything is ran through HTML5 and Adobe Flash, so any updated web browser will have no problem running the games.

Also available is a native app for devices like the iPhone and iPad that run iOS. This app can be found through the App Store for those devices, and it has a few advantages. First, once the app is installed on your phone, it's easier to just tap a shortcut and log in from there. Second, there are no loading times for the games after this app is installed. Finally, some of the graphics and interface are a bit better looking. You don't need to have this native app to play, as you can see with the web option above, but it does offer some advantages to players who do.

Online Slot Selection

A collection of online slots are available from the multiple providers that they offer. The biggest names are probably the Mega Jackpots titles from WagerWorks (IGT) that offer some pretty impressive progressive jackpots. The two main categories here are classic slots and video slots, though that's the case pretty much everywhere you go, but you won't find many games from this genre that don't fit squarely into one of these two categories. In other words, there are hardly any titles with atypical formats, which is fine for most players, but that's something that some people look forward to specifically. This probably has something to do with them being a mobile-only site, and atypical formats are often more difficult to adopt for mobile.

Table Games and More

Ten different video poker games are available here from Habanero, and table games are offered from other software providers as well. The best option for video poker is Jacks or Better with the 9/6 full pay version available. You'll also find Baccarat, roulette, keno, three card poker, Caribbean stud, Double Exposure, casino hold'em and a number of other titles here. They don't have the largest selection of table games of any online casino out there, but they definitely have plenty enough that you won't feel like your selection is overly limited.

Payouts and Banking

Players are able to handle all of their banking needs straight from their mobile device, which is a nice change in pace from older mobile platforms where you need to do all of your account management tasks like this on a computer. You can use MasterCard, PayPal, Paysafecard, Maestro, Visa, Solo, Ukash and a number of other methods for payments. Two notable names missing from this list are Skrill and Neteller, so you won't be able to use the two most popular electronic wallets in the industry. However, there are plenty of other options available, and they have a good history of paying out reliably, so this isn't such a big issue.

Players should know that there is a withdrawal limit of GBP 1,000 per day, but this does not apply to progressive jackpot wins.

Customer Service

Since you'll be using your mobile device to play, customer service is set up around making it easier to connect and ask questions through this interface. They have a direct telephone number that you can use to contact support 24/7/365, and they also have an email option. There is no live chat option, however, which is a bit of a drag since it tends to be the most popular option for players. Aside from that, there are no real complaints here since we contacted their customer service team via email to ask a couple of questions for this review and received a friendly and helpful reply within two hours.


  • user icon

    Amazing video poker at this site with easy games and also quick cashouts to my account like many UK sites appear to have.No live chat like I prefer but strong site with good software and backing.