HippoZino

Introduction

Announcing the presence with the short but interesting tagline “Casino Everywhere”, HippoZino was founded in 2012. Approved from Malta and UKGC authorities, the team wanted to provide quality entertainment in a safe and regulated scene.

Taking an animal with two-fold nature as the trademark…

…leaves plenty of room for guesses, as hippo symbolizes many things. Hippopotamus observes the environment calmly and reacts only when needed, so perhaps this implies how their support works. 

Before we puzzle you with further speculations, the best would be to get down to an investigation and check out all the sections in this digital venue. 

Appearance and Gaming Library

Upon landing the main page of the hub…

…one is introduced with a brief preview of the catalog, as the initial landmark point most (if not all) players usually explore. The website itself is of simple design, without any additional details, animation, and similar distractions.

The library with releases is neatly sectioned in several groups so that users can navigate the catalog without any issues. Besides being divided by type, there’s a convenient filter which allows you to browse the titles by the providers.

The list of partners this parlor collaborates with is a lengthy one…

…gathering names such as BTG, NextGen, Microgaming, Quickspin, Tom Horn and numerous others. Judging by the brands featured among content producers, all profiles of punters are sure to find something to meet their preferences.

A single glance on the suite of releases reveals hot and trendy as well as all-time favorite slots, classic choices such as Roulette, Baccarat, BJ along with a fine collection of Live games. In addition to this, there are miscellaneous offerings such as keno, virtual sports, scratch, and lotto.

If you want to check out some of the content from the portfolio, create the account and do so in practice mode.

Promotions

Gigantic is the wild animal from the venue’s name…

…but so is the section where promos are accommodated. It’s not just the number of packages, but the quality and size which also make this category worth checking out.

As expected, there’s a promo offering for newly-joined members which comes with a certain amount of additional rounds. Some of the bonuses are weekly-based while the others are active during a specific day or month.

Wanting to give some token of appreciation to funded visitors…

…the parlor designed a special and very rewarding Loyalty scheme. For every £/$/€16 placed as a deposit, one point is earned.

The 6-tier program has Bronze, Silver, Gold, Platinum and Diamond stage, and as one advances the levels, the number of perks gradually grows. Depending on the ranking, the list of available privileges includes the possibility to converts points to the cash, birthday presents, VIP customer support, and many others. 

Moreover

The venue may decide, at the sole discretion, to increase the withdrawal limits to valued clients, which happens to be quite good news when scoring some considerable amounts of cash.

Though you already know that…

…we want to highlight once again how important is to familiarize yourself with the Terms and Conditions. This resourceful document will make it clear whether you are eligible to participate in the promos and games, and will give you a multitude of important information for as smoother experience as possible.

Deposits and Withdrawals 

The rapid development of technology raised the standards for transactions efficiency as well…

…and as a result, there are numerous swift payment methods that minimize the period needed for the won money to reach players’ account. It’s not that punters are losing patience, it’s just the overall trend of trying to waste as less time as possible.

There is a plethora of banking options listed in this establishment, putting more than solid choice before clients. As stated in the rules, a punter can withdraw the winnings using the same method as for making deposits The exceptions are made in situation the third party’s policy imposes some restrictions, in which case the venue reserves the right to select the option for transferring money.

Before requesting withdrawals…

…consumers need to make at least one successful deposit. Unless regulatory obligations require otherwise, one can cash-out real money balance (deposits and winnings generated from it) at any time without restrictions.

Speaking of, limits for cashing out are significantly below the average (£/$/€3,000 on weekly and £/$/€6,000 on monthly basis) and all the withdrawal incur a fee of £/$/€2.5.

However

In case of progressive jackpots, winnings can be withdrawn at once and fully, with the Divine Fortune making an exception of £/$/€30,000 per month.

With the pending time of up to 11 days for some methods…

…along with the request to submit notarized documents in some cases, this section could use some significant improvements. 

Support 

As stated in the dedicated section…

…the team is pride to provide the "highest level" of clients’ service which is available between 7 AM and 11 PM (GMT). The support center is reachable in two ways-via e-mail or chat.

But for something labeled as the “highest level” (of whatever), the least to expect is that the support is:

• Either available in all three forms (in which case the phone is missing as an option here)
• At customers’ disposal 24/7 (which is not the case here)

Here are more hints to the team to make upgrades that could earn them more positive points, and what’s even more important, enlarge the base of followers.

Our Verdict

Mixed feelings as the outcome of our detailed investigation…

…is more or less a common result of the majority of our reviews. Games selection of promotional offers is more than noteworthy here. On the other hand, banking and support could use significant alterations as punters are not looking for compromises- they are looking for perfection.

All in all

This one remains somewhere in the middle, as a betting shop worth checking out, with the solid grounds to become a one-stop-shop, if the flaws are polished.

by Aleksandra Z